Appointment Policies

We will be asking for credit card information to hold your appointment for the following scenarios.

  • New customers.
  • For services over 2.5 hours (highlights, double color, straight perm, etc.).
  • Clients with non-U.S. phone numbers.


Cancellation Policies

  • 50% of full appointment value within 24 Hours of appointment.
  • “NO SHOW” will be charged 100% of service amount.


Late arrivals policies

  • We understand “life happens” if for any reason you are expecting to be late by 10minutes or more to scheduled appointment, please call us!


Refund policies

  • All products and services are non-refundable.


Service guarantee

  • We stand by allow our service if a client is dissatisfied, we are always willing to redo the service at no charge as long as we are notified within 7 days and an appointment is scheduled within 14days.



  • A cash gratuity of 15% – 20% of each service is greatly appreciated.