Appointment Policies
We will be asking for credit card information to hold your appointment for the following scenarios.
- New customers.
- For services over 2.5 hours (highlights, double color, straight perm, etc.).
- Clients with non-U.S. phone numbers.
Cancellation Policies
- 50% of full appointment value within 24 Hours of appointment.
- “NO SHOW” will be charged 100% of service amount.
Late arrivals policies
- We understand “life happens” if for any reason you are expecting to be late by 10minutes or more to scheduled appointment, please call us!
Refund policies
- All products and services are non-refundable.
Service guarantee
- We stand by allow our service if a client is dissatisfied, we are always willing to redo the service at no charge as long as we are notified within 7 days and an appointment is scheduled within 14days.
gratuity
- A cash gratuity of 15% – 20% of each service is greatly appreciated.